Shipping, Tax and Other Policies
All packages are shipped via UPS. UPS does NOT deliver to a P.O. Box. So all shipping addresses must be a physical street address.
Unlike many other companies, Flitemate makes no profit from shipping charges. What you are paying is what it costs us to ship your product. All shipping charges are automatically calculated and added to your order. Items are shipped UPS. Shipping charges are calculated using the UPS shipping tables that drive the UPS Quick Cost Calculator on UPS's web site. There is a slight chance that UPS's web site may be down or unreachable occasionally. If this happens, you may have to wait while our system tries to contact UPS. If the site cannot be contacted at all, shipping will not be calculated but you will be allowed to place your order. Other shipping methods are available by contacting customer service at 260-368-7728. Sales tax is only charged and collected on all purchases from customers who order from within the state of Indiana.
E-MAIL & SPAM BLOCKERS When sending an e-mailed questions to Flitemate, if you wish to receive a response, please be sure to add our e-mail addresses to your approved sender list on your spam blocking software. Due to the number of e-mail that we must respond to each day, we do not have the time to fill out forms for spam blocking software, to request approval to send e-mail. So if you have spam blocking software and our addresses are not in your approved sender list, you will likely not receive our response. Please add the following address to your approved sender list: wjb@flitemate.com
RETURNS
Our Guarantee
Satisfaction Guarantee. If you are not happy with your order, you may return it within 10 days for a full refund on some items. Please note, some items will be subject to a 25% to 50% restocking fee if returned. This is for non-food items only. The sale of all food items is final and we cannot accept returns or exchanges of any food items. Unless the return is due to an error made by Flitemate, we cannot refund shipping charges. Due to our quality assurance shipping procedures, we guarantee that all items shipped, are in good quality condition when they leave our facility.
Returns of any and all items, must be approved through our office before they are returned. Please contact us at 260-368-7728 to make arrangements for any items you need to return.
Damaged or Unusable Items
If you receive a shipment that has external damage upon receipt, please do not refuse it. File a claim with the delivery company. They are responsible for damages or loss during shipping. They will pick up the package, inspect it and return it to us.
We take extra precaution in packing your contents to ensure it arrives undamaged. In the event that you receive damaged or defective product or have any other problems with your order, please contact us at wjb@flitemate.com within 5 business days after receiving your package. Please retain all packaging material for our freight carrier's collection and retain all paperwork such as invoices or packing slips that can be used as proof of purchase. See return procedures below for furthing instruction.
Return Procedure
Before returning any merchandise, please contact us at wjb@flitemate.com, to receive a Return Authorization Number (RA#) from our Customer Service Department. Include your packing slip with the Return Authorization Number and simply pack your items in the same packaging it was shipped in and return it to:
CDM, Inc. / Flitemate
c/o Returns Dept.
710 North Main Street
Geneva, IN 46740
PLEASE NOTE: You are responsible for the return shipping costs if you are asking for a refund of non-food items. Remember, the sale of all food items is final. Flitemate will absorb the shipping cost for all damaged merchandise returned.
Please allow 15 days from the time you return your package for a full refund to your credit card or exchange of goods.
All packages are shipped via UPS. UPS does NOT deliver to a P.O. Box. So all shipping addresses must be a physical street address.
Unlike many other companies, Flitemate makes no profit from shipping charges. What you are paying is what it costs us to ship your product. All shipping charges are automatically calculated and added to your order. Items are shipped UPS. Shipping charges are calculated using the UPS shipping tables that drive the UPS Quick Cost Calculator on UPS's web site. There is a slight chance that UPS's web site may be down or unreachable occasionally. If this happens, you may have to wait while our system tries to contact UPS. If the site cannot be contacted at all, shipping will not be calculated but you will be allowed to place your order. Other shipping methods are available by contacting customer service at 260-368-7728. Sales tax is only charged and collected on all purchases from customers who order from within the state of Indiana.
E-MAIL & SPAM BLOCKERS When sending an e-mailed questions to Flitemate, if you wish to receive a response, please be sure to add our e-mail addresses to your approved sender list on your spam blocking software. Due to the number of e-mail that we must respond to each day, we do not have the time to fill out forms for spam blocking software, to request approval to send e-mail. So if you have spam blocking software and our addresses are not in your approved sender list, you will likely not receive our response. Please add the following address to your approved sender list: wjb@flitemate.com
RETURNS
Our Guarantee
Satisfaction Guarantee. If you are not happy with your order, you may return it within 10 days for a full refund on some items. Please note, some items will be subject to a 25% to 50% restocking fee if returned. This is for non-food items only. The sale of all food items is final and we cannot accept returns or exchanges of any food items. Unless the return is due to an error made by Flitemate, we cannot refund shipping charges. Due to our quality assurance shipping procedures, we guarantee that all items shipped, are in good quality condition when they leave our facility.
Returns of any and all items, must be approved through our office before they are returned. Please contact us at 260-368-7728 to make arrangements for any items you need to return.
Damaged or Unusable Items
If you receive a shipment that has external damage upon receipt, please do not refuse it. File a claim with the delivery company. They are responsible for damages or loss during shipping. They will pick up the package, inspect it and return it to us.
We take extra precaution in packing your contents to ensure it arrives undamaged. In the event that you receive damaged or defective product or have any other problems with your order, please contact us at wjb@flitemate.com within 5 business days after receiving your package. Please retain all packaging material for our freight carrier's collection and retain all paperwork such as invoices or packing slips that can be used as proof of purchase. See return procedures below for furthing instruction.
Return Procedure
Before returning any merchandise, please contact us at wjb@flitemate.com, to receive a Return Authorization Number (RA#) from our Customer Service Department. Include your packing slip with the Return Authorization Number and simply pack your items in the same packaging it was shipped in and return it to:
CDM, Inc. / Flitemate
c/o Returns Dept.
710 North Main Street
Geneva, IN 46740
PLEASE NOTE: You are responsible for the return shipping costs if you are asking for a refund of non-food items. Remember, the sale of all food items is final. Flitemate will absorb the shipping cost for all damaged merchandise returned.
Please allow 15 days from the time you return your package for a full refund to your credit card or exchange of goods.
